Census Day was Sunday 21 March. But don’t worry, there is still time to complete your questionnaire

This year’s census is being run predominantly online and is compatible with more assistive technologies including screen-readers, however paper forms are available for those who need them and there’s plenty of support available for anyone who needs it.

Completing the questionnaire online 

Every household should have received a pack in the post containing instructions and a 16-digit access code that allows them to login. 

The census will take around 10 minutes per person to complete. It’s easy to do and can be done on any device, including a computer, laptop, tablet or smart phone.

A family member or volunteer can help anyone to complete their census with this access code and there’s a range of help available online, through web chat, over the phone and in-person at Census Support Centres.

Completing the questionnaire on paper 

If you’re not confident or don’t want to complete online there’s no need to worry as you can request a paper questionnaire and return via post once completed.

Support from the Office for National Statistics (ONS)

The contact centre on 0800 141 2021 is there to answer questions about the census, and to offer alternative formats – for example, a Large Print questionnaire pack or a braille guidance booklet.

Census Support Centres are available in most areas across England and Wales in community hubs such as your local library. Trained staff in these centres will be able to help you complete your census online where face to face support can be offered, or to complete your questionnaire over the phone. If you do not have internet access, you can find out where your nearest support centre is by calling our contact centre.

If you’re asked for help

People can ask a trusted person, such as a friend, family member or carer, for help with completing and returning their form.

There’s a lot more information at www.census.gov.uk/help

A safe and secure census 

After Census Day, Office for National Statistics (ONS) field staff might visit homes to give help and encouragement where people haven’t filled in their forms. They’ll wear ID and won’t ask to come inside or see personal documents. 

Support on hand 

Whichever way someone chooses to complete their questionnaire, there’s plenty of free support on hand. Below are some helpline numbers and links to key resources on the census website.

  • Request a paper questionnaire by calling 0800 876 6276 or click on thelink 
  • accessible guidance videos with BSL, audio and subtitles 
  • Large Print paper questionnaire packs 
  • Braille guidance booklets and a questionnaire translation booklet 
  • an NGT text relay prefix service offering text-to-speech and speech-to-text translation options. Prefix 18001
  • Easy Read information leaflets 
  • online help web-pages covering important topics such as why we ask certain questions and what they mean. Your questions answered leaflet 
  • a language helpline and guidance booklets providing support in around 50 languages (0800 587 2021)
  • Guidance to complete your questionnaire in many different languages

All support services are now available. Click on any of the links above or visit  www.census.gov.uk to find out more. 

North Horsham Parish Council mourns the passing of His Royal Highness, Prince Philip, Duke of Edinburgh

North Horsham Parish Council has, with great sadness, received an announcement from the Lord Lieutenant’s Office regarding the passing of His Royal Highness Prince Philip, Duke of Edinburgh, on 9 April 2021.

The Parish Council joins the nation in expressing its deep sadness at this time, as we remember with affection and gratitude the lifetime of service given by Prince Philip. Our thoughts are with Her Majesty the Queen and her family.

The funeral will be broadcast, including a minute’s silence at 3pm on Saturday 17th April 2021 . The Palace recommends that communities mark this at home to avoid gatherings.

A national book of condolence will be available at www.royal.uk. This will be closed at 8am on Sunday 18th April 2021.

For residents who do not have online access, a message of condolence can be sent to the Chairman’s Office, Room 102, West Sussex County Council, County Hall, Chichester PO19 1RQ.

COVID 19 Home Testing Kits Now Available

Please follow the link below for information on how to obtain COVID-19 Test kits for those who do not have coronavirus symptoms as well as other testing available, plus what to do if you test positive:


West Sussex Community Hub is still providing support, including for those that need to self isolate due to a positive test. 

West Sussex Libraries reopen for browsing next week

Library staff are full of the joys of spring as from next week (Monday 12 April), all 36 West Sussex Libraries will reopen their doors to the public for limited browsing and pre-bookable IT sessions. Staff are looking forward to welcoming local residents back into libraries and can’t wait to see their regular customers alongside new visitors who have discovered the wonders of the service during lockdown. To keep customers and staff safe, COVID-secure measures will be in place throughout all West Sussex County Council Library buildings. These include: asking all staff and visitors to wear a face covering, unless exempt, asking everyone to sanitise their hands as they come into the building, continuing to take returned items at the library entrance only, limiting the number of people in the library at any one time, additional arrows and floor markings where needed, safety screens at service points, furniture moved to create more space, asking visitors to complete a Test and Trace form or to check in themselves using the app. Returned stock will also be quarantined for 72 hours before going back out on the shelves. The Library Service Customer Charter describes in more detail what measures are in place to keep visitors safe and there is also a picture version which has a quick summary. For those who want to keep their time in the libraries minimal, the Select and Collect offer will remain in place. A limited, pre-bookable IT service will also be available in all 36 libraries. These one-hour sessions will need to be booked in advance, either by phoning or visiting your local library. For current library opening hours and your nearest library, visit www.westsussex.gov.uk/libraries. Opening hours will be updated on Monday 12 April.

For further information please contact the news desk on 0330 222 8090 or email pressoffice@westsussex.gov.uk.

For urgent out-of-hours enquiries please call 07767 098415.