Useful Contact Details for the Community during the COVID-19 Pandemic

A permanent page has been created that lists useful contact details during the COVID-19 Pandemic and can be seen in the ‘Useful Links’ menu bar to the right of our website page. Click here to open page.
Information contained in the page is as below:


Horsham District Council and West Sussex County Council


Link to the HDC website.

Link to WSCC website:

Both contain a range of information and resources.

The Parkside offices in Horsham for West Sussex County Council and Horsham District Council are closed to the public.

You can access Council services online.

For urgent enquiries:

Horsham District Council call: 01403 215100.

West Sussex County Council call: 01243 777100 (between 9am – 5pm).

Community Volunteer Hubs


Community Volunteer Hubs have been set up across Horsham District to help vulnerable people who are having to self-isolate due to the coronavirus (COVID-19) situation.

The Hubs are manned by volunteers, giving practical help such as going for shopping and medicines, and providing emotional support, with a friendly phone call for those who are isolated at home.

Horsham Hub

· Area covered: Roffey (North and South), Holbrook (East and West), Trafalgar, Denne and Forest

· Hub number: 01403 215230

Support for those identified as Extremely Vulnerable by the NHS

This applies to anyone who has been advised to self-isolate for 12 weeks by the NHS.

1.5 million people across the country have been sent a letter directly advising how to register for support.

· The Government is organising direct provision of essential food and medical provisions for those that need them.

People who received a letter from the NHS because they are at high risk if they catch coronavirus and don’t have a support network of friends and family around them should visit the Government’s dedicated website:

Or call 0800 0288327, the government’s dedicated helpline.

Support for those who are vulnerable or isolating due to coronavirus

This applies to anyone who has not received an NHS letter but is considered vulnerable or is having to self-isolate without friend or family support. This includes:

· Older people who are having to self-isolate

· Lower level medically vulnerable

· Anyone currently known to Council services (West Sussex County Council or Horsham District Council)

· Carers and those living with a vulnerable person

This group will continue to receive help through their existing statutory services. If you are vulnerable and have a social worker, please contact your social worker directly.

If you are not receiving support from existing statutory services and need help picking up shopping, medication or would like a friendly phone call either:

· Register online with Horsham District Council :

· Contact your local Community Volunteer Hub (see above)

West Sussex Well Being

Information on looking after your general health and wellbeing at this time.


This website has information to cope if:

  • You are feeling anxious or worried about coronavirus
  • You are staying at home and avoiding public places, following Government advice that we should stay at home as much as possible
  • You are self-isolating because you, or someone you live with, has symptoms of coronavirus. Self-isolating means that you stay home and keep away from other people.

It covers:

· Practical advice for staying at home

· Taking care of your mental health and wellbeing

· Support for work, benefits and housing

· Checklist for staying at home.

Horsham District Age UK

As a result of the Coronavirus Pandemic, all existing social and activity groups run by the charity have been put on hold until further notice but they have adapted services to continue offering emotional and practical help to older people locally during this difficult time.

They are continuing to provide:

  • Information and Advice: Including information on social care, housing and welfare benefits
  • Telephone befriending: A friendly chat if you’re feeling lonely or isolated.
  • Doorstep Deliveries: We can deliver groceries (subject to availability) and essential medication to your doorstep, as well as knitting kits, CDs/DVDs, books and jigsaws to stave off boredom.
  • Welfare and Safety Support. Helping the most vulnerable with tasks such as cleaning, shopping and laundry, as well as offering respite for carers.
  • Wellbeing advice. We can share information on healthy living, nutrition, hydration and exercises that can take place in the home or garden.

If you’d like to access any of the services above, or you’re worried about an older friend or family member please call 01403 260 560 or email

Citizens Advice Horsham


The Horsham face-to-face service is currently closed due to the Coronavirus outbreak.

However, you can still get information and advice as follows.

Self-help information: or

Telephone Adviceline: 0344 477 1171 (Monday-Friday, 9am-4.30pm)

For email contact details or Web chat visit website above.

Horsham Self-Isolation Support Group


This is a public group set up on Facebook to offer voluntary help to those who are in isolation.



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